Kenya introduces MANDATORY online visa applications

Starting from 2nd July 2015, the government of Kenya will introduce electronic visa application.  Tourists wishing to visit Kenya need to apply as follows:

  1. Visit the electronic visa page at
  2. Select Register as a Visitor
    1. As part of this process, you will receive a confirmation email that you need to click on to verify and confirm your registration
    2. At this point, you will be asked to UPLOAD A DIGITAL PASSPORT PHOTO (Maximum size 500 px by 500 px)
  3. Once logged in, select Department of Immigration Services
  4. Select Submit Application
  5. Select Kenyan Visa
  6. Select the type of visa (visitor) and read the instructions carefully
  7. Complete the application form - please note that incomplete applications will be rejected however you will lose your processing fees
    1. You will need a scan of the main page of your passport (with your name, date of birth and other information)
    2. You will need to re-upload your passport photo
  8. Pay using your Visa card, MasterCard or other debit card
  9. Await your approval which will be sent to you by email.  This could take up to 7 days so give yourself plenty of time.
  10. Once you have received the email advising that your visa is approved, log back into your ecitizen account and download your visa. 
  11. Print a copy of your visa to present to the immigration officer at your point of entry into Kenya
Some things to remember:

  • The visa process takes up to one week and must be completed in advance
  • You will need a scan of your passport and passport photo
  • Approval and issuance of the visa does not guarantee entry into Kenya
  • Any form of business or employment on a visitor's visa is an offence 


As the introduction of this visa process was only this past week, there is a two month grace period whereby visas may still be purchased on arrival.  This grace period expires on 31 August 2015.

Effective 01 September 2015, you may be denied boarding of your flight to Kenya or denied entry to Kenya if you do not have your printed copy of your e-visa with you.

Please contact your ARP Travel Consultant should you have any questions.  

The new service goes live on 2nd July 2015.
Published in News
Wednesday, 30 April 2014 10:47

Serena launch new family package for Kenya

Just announced - Up to 2 kids under 12 years old stay for free when combining either Mara Serena Safari Lodge and Serena Beach Resort or Kilaguni Serena Safari Lodge and Serena Beach Resort. This unique offer is valid at Mara Serena for the May and October 2014 half term breaks and at Kilaguni Serena for the May and October 2014 half term breaks AND the summer holidays. Bookings can be made through your existing booking channel or if booking direct please contact for full details.  
Published in News

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